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Problem with picture quality?

Anonymous 3 years ago updated by Ashley Richards 3 years ago 2

Okay, so I left a review on the app store and talked about how the pictures aren’t loading for me. Well, the developer was kind enough to reply and give me a link to the FAQ, but unfortunately for me, the problem I’ve been experiencing is different. Most everything loads fine and I do not have iCloud Library on. But for some reason, certain pictures I import into the app never get a higher resolution. You can basically see every pixel of the picture, and it’s kind of upsetting when the photo you want is stuck at such a low resolution. I wonder if anyone else is having this problem? And if there is a way to fix it. Thanks!

Answer

Answer
Live. Latest Update

Fixed in latest update.

Answer
Live. Latest Update

Fixed in latest update.

Planned

Hello thanks for getting back in contact. I am only one developer on Social Dummy so I am the same person that responded to you on the Reviews. But in regards to this issue, I have come across this myself when I have been testing the app but I am unsure as to why this is happening myself. From what I've tried myself it sometimes does this and then maybe after a restart of the app or something it seems to be fine again.


Here are a couple things you could try:

  • Possibly try editing the image in 'Photos' app see if that does anything.
  • Try restarting the app.
  • Try reinstalling the app.

I am still exploring to try and fix this. Once or if I find a solution I will update this ticket.